Privacy Policy

1. Introduction

Can2curbpro respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share your data when you use our services.

2. Information We Collect

• Personal Information: We collect information such as your name, address, email, phone number, and payment details when you sign up or modify your services.

• Service Data: Information about your service preferences, location of trash cans, and any special instructions.

• Usage Data: We collect data about how you use our platform, including login times, pages visited, and interactions with services.

3. How We Use Your Information

• To Provide Services: We use your information to deliver the services you have requested, including scheduling and processing payments.

• To Improve Services: Information helps us understand how to enhance user experience and platform performance.

• To Communicate: We send service reminders, promotional offers, and other necessary information via email or SMS.

• For Safety and Compliance: We use data to ensure compliance with local laws, regulations, and our safety protocols.

4. Sharing Your Information

• With Contractors: We share relevant information (e.g., address, service instructions) with contractors who need it to provide services.

• With Third-Party Service Providers: We use third-party tools for payment processing, scheduling, and other technical services. These providers are bound by confidentiality agreements.

• Legal Obligations: We may disclose information if required by law or if we believe it is necessary to protect our rights, property, or safety.

5. Data Security

We implement industry-standard security measures to protect your data. However, no system is entirely secure, and we cannot guarantee absolute protection against data breaches.

6. Cookies & Tracking

Our website uses cookies to improve your browsing experience. You can opt out of cookies via your browser settings, but this may limit some functionality of our platform.

7. Your Rights

• Access & Correction: Users can access and correct their personal data through their account settings.

• Data Deletion: Users can request account deletion and data removal by contacting our support team.

• Marketing Preferences: Users can opt-out of promotional emails by following the unsubscribe link in any email or by updating their preferences in their account.

8. Changes to Privacy Policy

We may update this policy periodically. Users will be informed of significant changes, and continued use of the platform indicates acceptance of the revised policy.

9. Contact Information

For privacy-related concerns or questions, please reach out to us at support@can2curbpro.com.

10. Contractor Data Collection & Use

• Contractor Information: We collect data on contractors, including identification, background check details, service history, and payment information, to ensure quality service.

• Data Sharing: Contractor data may be shared with users for transparency purposes, such as showing service provider profiles, ratings, and proof of certification.

• Security: Contractor data is securely stored and only accessible to relevant personnel within Can2curbpro.

11. Data Retention Policy

• Duration of Storage: Personal data is retained for as long as necessary to provide the services or as required by law. User account data will be kept until the account is terminated or deleted.

• Data Disposal: Once data is no longer needed, it will be securely deleted to ensure user privacy.

12. Compliance & Regulatory Requirements

• GDPR Compliance: Users based in the EU have specific rights under GDPR, including the right to access, rectify, and erase their data. They can also request data portability and restrict processing.

•CCPA Compliance: For California residents, users have the right to know what personal information is collected, how it is used, and to request deletion of data.

• Children's Privacy: Our platform is not intended for use by individuals under the age of 13. We do not knowingly collect data from minors without parental consent.

13. Tracking & Analytics

• Cookies & Web Beacons: We use cookies and similar technologies for site performance, marketing, and analytics. Users can opt out of non-essential cookies via our cookie settings panel.

• Third-Party Services: We use third-party analytics tools like Google Analytics to understand platform usage. No personally identifiable information is shared with these third parties.

14. User Consent & Notification

• Consent Management: By signing up, users consent to the collection and use of their information as outlined in the Privacy Policy. Users may withdraw consent at any time by adjusting their settings or contacting support.

• Policy Updates: Changes to this policy will be communicated via email and in- app notifications. Users are encouraged to review the Privacy Policy regularly to stay informed.